How to cancel a subscription
All subscription transactions are between you and your app store. App stores do not even send us subscription receipts. Only you can cancel a subscription.
On an Apple device:
1. Launch the Settings app.
2. Tap iTunes & App Store.
3. Tap on the top line that says: “Apple ID: ***********@mail.com”.
4. On the pop-up screen, tap View Apple ID.
5. Enter your Apple ID password or fingerprint ID when prompted.
6. Tap Subscriptions.
7. Tap the Subscription you want to cancel.
On an Android device:
1. To unsubscribe, navigate to your Google Play Store app.
2. Tap the hamburger menu button in the top left corner and select “Subscriptions.”
3. Find and tap on the app. You will be navigated to the apps “Manage subscription” page.
4. At the bottom of this page, tap “Cancel Subscription.”
5. In the pop-up screen, select the reason you want to cancel and then tap “Continue.”
6. Confirm your cancellation by tapping “Cancel Subscription.” Your subscription should now be canceled.
